Guide: How to Start a Return – Any, Inc.

Not the perfect fit? No problem. At Any, Inc., we want you to love your smart home setup. If a product isn't right for you, we offer a 30-day return window from the date of delivery.

Return Eligibility Requirements

To qualify for a full refund, please ensure:

The item is in its original packaging with all cables and manuals included.
The device has been unpaired from your AnyLink Hub (for security purposes).
The hardware is free of physical damage or unauthorized modifications.

Step 1: Initiate Your Return

You can start a return through two convenient channels:

Option A: The Online Returns Portal

Visit returns.any.inc.
Enter your Order Number and Zip Code.
Select the item(s) you wish to return and the reason (e.g., "Incompatible with home setup").
Print the Prepaid Return Label generated by the portal.

Option B: Using the AI Agent

Open the AnyBot chat on our site or app.
Type "Start a return".
Follow the prompts to verify your identity. The Agent will email the shipping label directly to you.

Step 2: Prepare the Package

Securely pack the device (preferably in the original Any, Inc. box).
Place the printed return label on the outside of the package.
Drop the package off at any authorized FedEx or UPS location.

Step 3: Refund Processing

Inspection: Once your return arrives at our warehouse, our team will inspect the device within 2 business days.
Credit: After approval, a refund will be issued to your original payment method.
Timing: Most banks reflect the credit within 5–7 business days.

Common Questions

Is there a return fee? We provide a prepaid shipping label for all domestic returns. However, a $10 restocking fee is deducted from the refund total for items returned without their original packaging.

Can I exchange an item instead? Currently, we do not offer direct exchanges. We recommend returning the unwanted item for a refund and placing a new order for the preferred device at your convenience.

What if my item is defective? If your device is malfunctioning, please do not start a standard return. Instead, see our [Warranty Support Guide] or ask the AI Agent to "Troubleshoot a defective device" to see if you qualify for a free replacement.