FAQ: Shipping & Order Support – Any, Inc.

Find answers to common questions regarding your Any, Inc. purchase, tracking, and delivery.

1. How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can also track your package directly through the Any, Inc. App:

Open the app and go to Account.
Select Order History.
Tap on your Active Order to see real-time GPS updates (available for Express Shipping only).

2. When will my order arrive?

Shipping times depend on your selected method:

Standard Shipping: 3–5 business days.
Express Shipping: 1–2 business days.
Pre-orders: Ships on the date indicated on the product page at the time of purchase.

3. My tracking says "Delivered," but I don’t have my package.

Occasionally, carriers mark a package as delivered 24–48 hours before it arrives. If you still haven’t received it after 2 days:

Check with neighbors or building management.
Look for a "Notice of Attempted Delivery" slip.
If still missing, contact our AI Agent within the app and type "Missing Package" to start a claim.

4. Can I change my shipping address?

You can update your shipping address within 60 minutes of placing your order.

To do this, go to your Order Confirmation email and click "Update Details."
If it has been more than an hour, the order has likely moved to our fulfillment center and cannot be intercepted.

5. Why is my order split into multiple shipments?

If you ordered multiple items (e.g., an AnySight Camera and an AnyLink Hub), they may ship from different regional warehouses to get them to you faster. You will receive a separate tracking number for each parcel at no additional shipping cost.

6. Do you ship to P.O. Boxes?

We currently only ship to physical addresses via our carriers (FedEx and UPS). We cannot deliver AnyLink Hubs or AnySight Cameras to P.O. Boxes at this time due to signature requirements for high-value electronics.